TY  - BOOK
AU  - Zoller,Kim
AU  - Preston,Kerry
TI  - You said what?!: the biggest communication mistakes professionals make 
SN  - 9781632659880
AV  - HF5718 .B495 2015
U1  - 302.22 Z752 23
PY  - 2015///
CY  - Wayne, New Jersey
PB  - Career Press
KW  - Business communication
KW  - Interpersonal communication
N1  - "A confident communicator's guide"--Cover; Includes bibliographical references and index; Not being on your a-game -- Not beginning with the end in mind -- Not knowing your personal brand -- Not managing perceptions -- Not connecting and building relationships -- Not making appropriate small talk -- Meltdown of communication through technology use -- Not managing your social networking -- Lack of awareness of communication stallers and stoppers -- Making assumptions -- Not focusing on the details -- Not giving and receiving precise feedback -- Not adapting to different communication styles -- Not reacting professionally -- Bloopers and blunders: saying and doing the wrong thing -- Ask Kim & Kerry: answers to sticky situations -- Not communicating value -- Your action plan for continued success
N2  - Communication is a measure of how we are heard. It’s not about us; it is about how the other person perceives our message. If you are not where you should be in your career, the problem may very well be how you communicate
ER  -