Boden, Angelena <br/><br/>
The handling complaints pocketbook/ 
by Angelina Boden 
 - Alresford:  Management Pocketbook series,  c2001 
 - iv, 105p.: ill.  10.5cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781870471916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Handbooks, manuals, etc.<br/>Consumer complaints--Handbooks, manuals, etc.
<br/><br/><label>Dewey Class. No.: </label>658.812