TY  - BOOK
AU  - Boden, Angelena
TI  - The handling complaints pocketbook
SN  - 9781870471916
U1  - 658.812 
PY  - 2001///
CY  - Alresford
PB  - Management Pocketbook series
KW  - Customer relations
KW  - Handbooks, manuals, etc
KW  - Consumer complaints
N1  - Includes bibliographical references
ER  -