TY - BOOK AU - Reilly,Steve TI - Negotiating with tough customers: never take "no" for a final answer and other tractics to win at the bargaining table SN - 9781632650481 (print) AV - HD58.6 .R454 2016 U1 - 658.4/052 23 PY - 2016///] CY - Wayne, NJ PB - Career Press KW - Negotiation in business KW - Negotiation N1 - Includes index ER -