TY - BOOK AU - Kher, Manik TI - Business Excellence through Process Management T2 - IBM redbooks SN - 9789386385451 AV - HD58.87 .B869 2007 U1 - 658.4063 23 PY - 2017/// CY - New Delhi PB - Viva Books Private Limted, KW - Reengineering (Management) KW - India KW - Total quality management ER -