Includes bibliographical references (pages 309-318) and index.

"Everyone has a "schmuck" in their office--a difficult, disruptive person who upsets the workplace, confuses their co-workers and causes concern. No one is safe from a schmuck. They come in many sizes and shapes, such as: - Narcissus--the self-centered, condescending, attention-seeking peacock who tramples on others - The Flytrap--the bringer of chaos who can flip from angry to happy in an instant creating an office maelstrom - The Bean Counter--the orderly perfectionist who never gives up control even when it's full-steam-ahead to disaster - The Robot--the inflexible stone wall who is incapable of adapting, even in the face of much-needed change Sound like anyone you know? These are just a few of the more prominent schmucks. In her new book, Dr. Jody Foster explains the entire spectrum of schmucks, how they can decrease productivity, and generally make everyone else unhappy. After delineating the various types of schmucks, she looks at personality traits and explains how interactions among coworkers can become maladaptive leading to workplace disasters. She helps readers understand the schmuck as a person, figure out how to help him or her, and effect a positive solution. Dr. Foster also helps readers understand the most difficult thing of all: sometime you are the "schmuck." Let Dr. Jody Foster show you how to help the schmuck, know if you are the schmuck, and make your workplace a happy and productive one"-- Provided by publisher.