| 000 | 00512nam a2200157 4500 | ||
|---|---|---|---|
| 020 | _a9781870471916 | ||
| 082 | _a658.812 | ||
| 100 | _aBoden, Angelena | ||
| 245 |
_aThe handling complaints pocketbook/ _cby Angelina Boden |
||
| 260 |
_aAlresford: _bManagement Pocketbook series, _cc2001 |
||
| 300 |
_aiv, 105p.: ill. _b10.5cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 |
_aCustomer relations _vHandbooks, manuals, etc. |
||
| 650 |
_aConsumer complaints _vHandbooks, manuals, etc. |
||
| 942 | _cBOOKS | ||
| 999 |
_c293 _d293 |
||