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The handling complaints pocketbook/

Boden, Angelena

The handling complaints pocketbook/ by Angelina Boden - Alresford: Management Pocketbook series, c2001 - iv, 105p.: ill. 10.5cm.

Includes bibliographical references.

ISBN: 9781870471916

Subjects--Topical Terms:
Customer relations--Handbooks, manuals, etc.
Consumer complaints--Handbooks, manuals, etc.

Dewey Class. No.: 658.812

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