The handling complaints pocketbook/ (Record no. 293)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00512nam a2200157 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781870471916 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Boden, Angelena |
| 245 ## - TITLE STATEMENT | |
| Title | The handling complaints pocketbook/ |
| Statement of responsibility, etc | by Angelina Boden |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Alresford: |
| Name of publisher | Management Pocketbook series, |
| Year of publication | c2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | iv, 105p.: ill. |
| Other physical details | 10.5cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| Form subdivision | Handbooks, manuals, etc. |
| Topical Term | Consumer complaints |
| Form subdivision | Handbooks, manuals, etc. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BOOKS |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| KUWAIT TECHNICAL COLLEGE LIBRARY | KUWAIT TECHNICAL COLLEGE LIBRARY | 13.02.2018 | 658.812 2001 | 00573 | 13.02.2018 | BOOKS |